Return Policy

return_ policy

At Pineseas Food, your satisfaction is our number one priority. Returns can be made at any of our stores or to our returns processing center. Just follow the simple instructions below and be sure to read our guidelines to make your return hassle-free.

Returns with receipt dated within last 30 days

Items in new condition returned with original packaging and an original receipt or packing invoice dated within 30 days of purchase will receive a full refund or store merchandise credit for the price paid. Shipping and delivery charges are non-refundable.

Returns without receipt or returns over 30 days

Items in new condition returned with original packaging without an original receipt or packing invoice, or purchased over 30 days ago, will receive a store merchandise credit for the current selling price of the item.

Gifts

For gifts sent back to our returns processing center, we will issue a merchandise credit which can be used in any of our stores nationwide. Please provide the original packing slip included with the shipment so we may expedite this process. If you do not have the original packing invoice, please call us at 3182 6949 for assistance in returning Pineseas Food gifts you have received.

Exchanges

Our associates at Pineseas Food will be happy to assist you with exchanges or replacements for Pineseas Food items purchased through our online store or received as gifts. For exchanges of missent orders or damaged or defective merchandise, we will credit you for the returned item upon receipt and send you your replacement with no additional shipping charges.